Terms and Conditions

Last updated: 04/09/2025

These Terms & Conditions (“Terms”) govern your purchase and use of audio hypnotherapy programmes (“Programme”) made available by Tinnihush Ltd (“we”, “us”, “our”), a company registered in the UK, trading at tinnihush.com and via the Tinnihush mobile application (“App”). By accessing or using our Programme through the Website or App you agree to be bound by these Terms. If you do not agree, please do not purchase or use the Programme.

1. Definitions

  • User / you / your: the person who purchases and uses the Programme.
  • Programme: the multi-week audio hypnotherapy package for tinnitus relief, as described on the Website and App.
  • Services: includes the digital content (audio recordings), any supplementary materials, support, and access to the App or Website members’ areas.
  • Website: tinnihush.com and related platforms used by us.
  • App: the Tinnihush mobile application made available via app stores (e.g. Apple App Store, Google Play).

2. Eligibility

You must be at least 18 years old to purchase or use the Programme. If you are under medical supervision or have a medical condition (including but not limited to epilepsy, psychiatric illness, or hearing concerns), consult with a qualified healthcare professional before starting the Programme.

3. Programme Description & Use

The Programme is app-based and self-guided, consisting of audio hypnotherapy sessions delivered through the App over several weeks. We will provide you with access to the audio files and any supplementary materials during the term of the Programme.

The Programme is for personal use only; you may not share, resell, redistribute, copy, or use for commercial purposes.

4. Results & No Guarantees

We aim to help relieve tinnitus symptoms through hypnotherapy, but we do not guarantee specific results. Individual outcomes will vary.

The Programme is not a substitute for medical diagnosis or treatment. Always seek professional medical advice for hearing loss, tinnitus, or other health problems.

5. Payment, Fees & Access

Payment must be made in full (or according to the payment plan, if offered) before access is granted. Prices are as listed on the Website or App at time of purchase and inclusive of applicable taxes unless otherwise stated. Once payment is confirmed, you will receive access to the Programme content via the App.

6. Refunds & Cancellations

You have the right under UK consumer law to a cooling-off period (usually 14 days) during which you can request a full refund if you have not accessed or downloaded the digital content via the App or Website.

After you have accessed, downloaded, or streamed a substantial part of the Programme, the right of refund may be lost. We may also offer a satisfaction guarantee under specific conditions, which will be detailed on the Website or App.

7. Intellectual Property

All content, audio, text, graphics, trademarks, and service marks are owned by or licensed to Tinnihush Ltd. You are granted a non-exclusive, non-transferable, limited licence to use the Programme through the App or Website for personal use only.

8. User Obligations & Conduct

  • Use the Programme in a safe, legal, and respectful manner.
  • Do not use it while driving, operating machinery, or in situations where you need full alertness.
  • If you feel unwell, anxious, or uncomfortable, stop using the sessions and seek medical advice.

9. Health Disclaimers & Risks

The Programme involves hypnotherapy, which may not be suitable for everyone. If you suffer from epilepsy, certain psychiatric conditions, or serious hearing issues, consult a professional.

The sessions are intended for tinnitus relief; you should not depend solely on them for medical treatment.

10. Data Protection & Privacy

We collect, store and use your personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms. We comply with UK GDPR and related data protection legislation.

11. Limitation of Liability

To the maximum extent permitted by law, Tinnihush Ltd. will not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of profit, loss of data, or loss of goodwill). Our liability for direct losses is limited to the amount you paid for the Programme.

12. Changes to Terms & Programme

We reserve the right to modify these Terms at any time; users will be notified by email, via the Website, or through the App. Continued use of the Programme after changes indicates acceptance. We may also change or update the Programme, but will not reduce its essential features without notice.

13. Intellectual Property Infringement & User Content

If you provide feedback, testimonials, or content, you grant Tinnihush Ltd. a non-exclusive, royalty-free, perpetual licence to use it. If you believe content infringes your rights, please contact us.

14. Mobile App Store Terms

The App may be downloaded from third-party app stores such as Apple App Store and Google Play. You acknowledge that:

  • These Terms are between you and Tinnihush Ltd., not with Apple, Google, or any other app store provider.
  • Apple, Google, and their subsidiaries are not responsible for the Programme, its content, or any support services.
  • Your use of the App must comply with the terms of service of the app store from which you downloaded it.
  • In the event of any failure of the App to conform to applicable warranties, you may notify the relevant app store, and they may refund the purchase price (if applicable). Beyond that, the app store has no warranty obligation regarding the App.

15. Termination

We may suspend or terminate your access if you breach these Terms. Upon termination, your licence to use the Programme ends and you must cease use of the content.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of England & Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales.

17. Contact & Support

For support, questions, or complaints, please contact us:

Tinnihush Ltd.
Email: support@tinnihush.com